VIP Manager

About Us: 

We are Alpha Affiliates, the preeminent hub for ambitious individuals poised to dominate the iGaming sphere.

We emerged in 2012 as the top partner program for gambling and betting. Our excellence and innovation shine through with licenses from the esteemed Malta Gaming Authority and Curacao, covering 10 unique brands.

Our simple goal is to change the game rules and rise to the top, supported by a vast network spanning 38 countries and boasting over 15,000 partners.

Join us and find a close-knit community of ambitious professionals ready to grow and expand!

• Build and maintain long-term relationships with VIP clients.
• Provide personalized communication with VIP players via phone, messengers, email, and other channels.
• Drive engagement and retention of VIP players by creating tailored offers and promotions.
• Gather feedback from clients to improve the company’s services.
• Monitor VIP player activity and analyze behavior patterns.
• Collaborate with marketing, payment, and customer service teams to ensure exceptional service.
• Contribute to the development of loyalty programs for VIP clients.

• Proven experience as a VIP Manager, Account Manager, or a similar role (experience in iGaming is a strong advantage).
• Outstanding communication skills and a customer-centric approach.
• Ability to work with high-value clients while maintaining confidentiality and professionalism.
• Solid understanding of the iGaming industry and the needs of VIP players.
• Fluency in English (Upper-Intermediate or higher); additional languages are a plus.
• Proficiency in using CRM systems and analytical tools.
• Flexibility to work outside regular business hours, including weekends and holidays.

• Remote work format.
• Competitive compensation package ensures your hard work is rewarded.
• Join a friendly and professional team committed to excellence.
• Benefit from 21 working days of vacation to rejuvenate and recharge.