Head of VIP

About Us: 

We are Alpha Affiliates, the preeminent hub for ambitious individuals poised to dominate the iGaming sphere.

We emerged in 2012 as the top partner program for gambling and betting. Our excellence and innovation shine through with licenses from the esteemed Malta Gaming Authority and Curacao, covering 10 unique brands.

Our simple goal is to change the game rules and rise to the top, supported by a vast network spanning 38 countries and boasting over 15,000 partners.

Join us and find a close-knit community of ambitious professionals ready to grow and expand!

• Be in charge of organization, management and control function for VIP Department, supporting marketing campaigns, conduct customer retention out-bound reach-outs, upsells in addition to inbound customer service enquiries.
• Recruit, mentor, develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Collaborating with Risk and Fraud as well as Payments teams, ensure AML and KYC procedures are followed at all times.
• Continuously improve VIP customers service experience, create engagement with customers and facilitate organic growth.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Develop processes, knowledge base, service procedures, policies and standards.
• Keep accurate records and document workflow.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.

• 3+ years of experience managing an international and multinational, geographically dispersed team remotely.
• Proven working experience in VIP management or similar role and applicable gaming or gambling, high risk industries.
• Ability to take the lead in making improvements and resolving issues.
• Ability to develop and maintain digital systems to track service records across multiple software suites.
• Awareness of industry’s latest technology trends and applications.
• Ability to be customer-oriented in managing communications and issues.
• Strong English and Russian verbal and written communication skills.

• Inviting office located in Limassol, Cyprus, or the flexibility to work remotely or in a hybrid format.
• Relocation assistance for those ready to embark on a new adventure.
• Competitive compensation package ensures your hard work is rewarded.
• Comprehensive medical insurance for peace of mind.
• Reimbursement for lunches, because we believe in refueling creativity.
• Join a friendly and professional team committed to excellence.
• Unlock opportunities to attend major events and conferences around the world.
• Enjoy a shortened working day for improved work-life balance.
• Benefit from 21 working days of vacation to rejuvenate and recharge.