Head of Retention
Limassol, Cyprus
This job opening is archived
Responsibilities
- Develop and execute innovative retention strategies to increase player loyalty and reduce churn.
- Analyze customer behavior data to identify trends, make informed decisions, and improve retention rates.
- Collaborate with the marketing team to coordinate retention-focused campaigns, including email marketing, promotions, and VIP management.
- Manage and optimize the lifecycle of players through targeted communications, offers, and rewards.
- Work closely with the customer service team to ensure a seamless and positive customer experience.
- Prepare regular reports on the effectiveness of retention initiatives and make data-driven recommendations for improvement.
- Stay up-to-date with industry trends and competitor activities to ensure our retention strategies remain cutting-edge
Requirements
- Minimum of 3 years of experience in a retention role within the iGaming or online entertainment industry.
- Strong analytical skills and experience with CRM systems and data analysis tools.
- Excellent communication and interpersonal skills to effectively lead a team and collaborate across departments.
- Proven track record of developing and implementing successful retention programs.
- Creative thinker with the ability to devise innovative strategies.
- Strong English and Russian verbal and written communication skills.
Conditions
- Comfortable office in Limassol, Cyprus.
- Relocation assistance for those ready to embark on a new adventure.
- Competitive compensation package ensures your hard work is rewarded.
- Join a friendly and professional team committed to excellence.
- Enjoy a shortened working day for improved work-life balance.
- Benefit from 21 working days of vacation to rejuvenate and recharge.
This job opening is archived