Head of Retention

Limassol, Cyprus

This job opening is archived

Responsibilities

Develop and execute innovative retention strategies to increase player loyalty and reduce churn.
Analyze customer behavior data to identify trends, make informed decisions, and improve retention rates.
Collaborate with the marketing team to coordinate retention-focused campaigns, including email marketing, promotions, and VIP management.
Manage and optimize the lifecycle of players through targeted communications, offers, and rewards.
Work closely with the customer service team to ensure a seamless and positive customer experience.
Prepare regular reports on the effectiveness of retention initiatives and make data-driven recommendations for improvement.
Stay up-to-date with industry trends and competitor activities to ensure our retention strategies remain cutting-edge.

Minimum of 3 years of experience in a retention role within the iGaming or online entertainment industry.
Strong analytical skills and experience with CRM systems and data analysis tools.
Excellent communication and interpersonal skills to effectively lead a team and collaborate across departments.
Proven track record of developing and implementing successful retention programs.
Creative thinker with the ability to devise innovative strategies.
Fluent in English.

Free to choose your work format: completely remotely or hybrid in our Cyprus office.
Relocation assistance for those ready to embark on a new adventure.
Competitive compensation package ensures your hard work is rewarded.
Join a friendly and professional team committed to excellence.
Enjoy a shortened working day for improved work-life balance.
Benefit from 21 working days of vacation to rejuvenate and recharge.

This job opening is archived